Do you have a complaint about
something that happened at your child’s school?

The Board encourages the early, informal resolution of complaints at the site level whenever possible, and encourages parents and guardians to discuss their concerns directly with the school site employee(s) in question. If the person making the complaint (complainant) is unable or unwilling to resolve the complaint directly with the person involved, he/she may submit an oral or written complaint to the employee’s immediate supervisor or school principal.

Complaint Procedures

When a written complaint is received against an employee, the employee shall be notified in accordance with collective bargaining agreements.

A written complaint must include:

  1. The name of each employee involved;
  2. A brief but specific summary of the complaint and the facts surrounding it;
  3. A specific description of any prior attempt to discuss the complaint with the employee and the failure to resolve the matter; and
  4. The resolution being sought.

Written complaints related to district personnel shall be filed with the Superintendent or his/her designee.

Written complaints related to a Board member or the Superintendent shall be filed initially with the Board.

Written complaints related to noncompliance with state and/or federal law (including Title IX) shall be filed with the Superintendent or his/her Compliance Officer: Dr. Shelly Viramontez, Associate Superintendent, Human Resources.

The district has the primary responsibility to ensure compliance with applicable state and federal laws and regulations governing educational programs. The district’s uniform complaint procedures shall be used to investigate and resolve any complaints alleging failure to comply with state and/or federal laws related to child care and development programs; child nutrition programs; special education programs; the prohibition against requiring students to pay fees, deposits, or other charges for participation in educational activities; the requirements for the development and adoption of a school safety plan; and complaints alleging unlawful discrimination, harassment, intimidation and/or bullying.

For complaints related to sufficiency of textbooks or instructional materials, emergency or urgent facilities conditions that pose a threat to the health or safety of students or staff, and/or teacher vacancies and misassignments, the district compliance will follow the Williams uniform complaint procedures to investigate and resolve the matter.